FAQ section

Frequently Asked Questions

1. What countries do you cover for international removals?

VANonsite specialises in European road removals. We handle moves between all EU countries as well as the UK, Switzerland and Norway. Whether you are moving a few boxes or a full household, your belongings travel by road in right sized vehicles with professional movers on board. You can choose shared part load options for smaller moves or a dedicated van for time critical or high value relocations.

You start by filling in the instant quote form on the VANonsite website with pickup and delivery addresses, contact details and an estimate of your volume. The team then prepares a personalised quote and sends it by email or live chat. If you prefer, you can also request a quote or confirm your booking by phone or email. Once you accept the offer, your date and moving package are reserved and you receive all the key details in writing.

VANonsite offers several packages from 5 m³ up to 90 m³. Smaller options are ideal for students or light removals, while medium and premium vans are designed for one to three room flats or compact houses. The largest packages suit big homes and complex projects. You can estimate your volume yourself or send photos and video of your belongings so the team can recommend the best package and avoid under or over booking.

Every VANonsite transport comes with built in insurance that covers your goods during the move. The level of cover increases with the size of the package, and there is the option to purchase additional protection for higher value shipments if needed. The team will explain the limits that apply to your quote and help you match the insurance level to the true value of your belongings, so you are not left under protected.

Yes. All VANonsite moves are GPS tracked. Once your booking is confirmed and the van is on its way, you receive a tracking link that lets you see where your shipment is in real time. This makes it easier to plan access at the delivery address, stay calm during long distance journeys and coordinate with building managers or storage facilities at the destination.

Part load moves usually use the smallest packages and combine several customers in one vehicle. This keeps costs lower but delivery windows are a bit more flexible. Dedicated packages give you a van reserved only for your goods and the driver heads straight to your unloading address after pickup, which shortens delivery times and simplifies customs planning on longer routes. VANonsite can advise which option fits your timing, budget and volume best.

By default, the customer is responsible for preparing and securing items, and VANonsite provides detailed packing tips to help you do it safely. If you prefer a more hands off move, you can add the professional packing service where the crew brings materials, wraps and boxes everything and can also help with unpacking at destination. These premium services are priced individually based on your inventory and requirements.

Transit time depends on the distance and the package you choose. Small part load moves typically take a few days because routes are optimised across several customers. Dedicated vans start driving toward your delivery address immediately after loading, so delivery is usually faster and more predictable. In every case, VANonsite provides an estimated window and keeps you informed through GPS tracking and regular communication.

VANonsite understands that plans can change. If you need to adjust loading or unloading dates, or update the address, you should contact the team as soon as possible. They will recalculate the route and timing and let you know if the price or schedule needs to be updated. The goal is always to keep your move aligned with your real life situation while staying transparent about any cost impact.

Yes. For customers who cannot move straight into their new home, VANonsite offers both short term and long term storage options through secure, climate controlled facilities. You can store part or all of your shipment, adjust the unit size over time and add insurance to the stored goods. When you are ready, the team organises delivery from storage to your final address so the move stays under one roof.