International moving guidance
Moving Company FAQs for European and International Moves
1. What routes can VANonsite assess for an international move?
Route availability is checked from the actual collection country, delivery country, addresses, dates, volume and access. Share these details before assuming that a route or service is available.
VANonsite reviews the request and confirms in writing whether transport can be proposed and which activities are included. Requirements may differ for movements within the EU and routes involving the United Kingdom, Switzerland, Norway or another customs territory. For the wider service scope, see international removals.
2. How do I choose a moving company?
Compare written proposals against the same route, inventory, access and requested services. Check the company details, contact channels, exclusions, payment terms, change conditions and what happens if information supplied for the quote changes.
A useful proposal should identify the collection and delivery addresses, the assessed inventory or volume, agreed dates or windows, the activities included and any conditional or third-party charges. Avoid choosing on a headline price alone when the scope is not comparable. If you are moving household contents, review the home removals service.
3. How much does a moving company cost?
There is no single moving-company price. Cost depends on the collection and delivery addresses, route, inventory, approximate volume, access, parking, floors, lifts, dates and the services requested.
Send an inventory or photographs and disclose large, fragile, regulated or high-value items. Packing, materials, dismantling, reassembly, storage, customs support, waiting time and other options are included only when stated in the written proposal. You can request a moving quote with the details needed for an assessment.
4. Is cover included with my move?
Do not assume that insurance or another form of cover is automatically included. The written proposal should state whether any cover applies, who provides it, the insured or covered events, limits, exclusions, excesses, valuation requirements and the claims process.
Tell VANonsite about fragile, unusual or high-value items before booking and provide the requested information. If the written proposal does not describe a particular cover, it should not be treated as included.
5. What information may be needed for customs clearance?
Customs requirements depend on the origin, destination, route, goods, ownership and use of the items, and the traveller’s circumstances. Authorities or appointed representatives may request an inventory or packing list, identity and address evidence, transport information and route-specific forms.
No document list, relief, duty or tax treatment should be assumed from a general FAQ. The agreed support and customer responsibilities must be confirmed in writing. Read the dedicated customs clearance service page for the full conditional scope.
6. What is the difference between part load and dedicated transport?
Part load may combine compatible consignments on a planned route. Dedicated transport reserves the agreed vehicle capacity for one customer’s consignment. Availability depends on the route, dates, inventory, volume and operational planning.
Neither option should be assumed to be cheaper, faster or suitable before assessment. The proposal should identify the transport model, collection and delivery expectations, agreed capacity and any flexibility required.
7. Do you offer packing and unpacking services?
Packing, materials and unpacking can be assessed when requested, subject to route, inventory, access and availability. Tell us which items require packing, whether materials are needed and whether fragile or unusual goods are present.
These activities are not automatic. They are included only when the written proposal lists them, together with any preparation or access requirements. See the separate packing service for details.
8. How long does an international move take?
Timing depends on the route, distance, collection and delivery access, inventory, transport model, availability, border or customs requirements and third-party steps. Additional checks, missing information, weather, traffic or access restrictions can change an estimate.
The written proposal should state the timing or window that can be offered at the time of assessment. Estimates are not guarantees, and any material change should be confirmed before booking or before the move continues.
9. Can I change the date, address or inventory after booking?
Contact VANonsite as soon as a date, address, access condition, inventory or requested service changes. A change may affect feasibility, route planning, vehicle requirements, timing, third-party arrangements and price.
The original booking should not be treated as covering a changed scope. The revised details are binding only after VANonsite confirms them in writing, including any updated charges, exclusions or timing.
10. Can storage be included if the destination is not ready?
Storage can be considered only after the location, duration, volume, access, availability and provider arrangements are checked. Share the expected dates and identify any items with special handling or environmental requirements.
The written proposal must confirm whether storage is included, the provider or facility where relevant, access rules, handling, charges, exclusions and any applicable cover. Do not assume climate control, unrestricted access, adjustable capacity or onward delivery unless these points are stated in writing.